Refund policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

Returns. You have 30 days from the delivery date to request a return. Items must be unused, unopened, and in their original packaging. To start a return, email jarvisassist96@gmail.com with your order number and the reason for the return - we'll send return instructions.

Damaged or incorrect items. If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll send a replacement or a full refund, including original shipping, at no cost to you.

Change of mind. For returns not related to a defect or error on our part, the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-7 business days.

Non-returnable items. Opened consumable items (such as shampoo bars) cannot be returned for hygiene reasons unless defective.

Order cancellations. Orders can be cancelled for a full refund if the request is made before the order ships. Once an order has shipped, standard return terms apply.

Questions about a specific order? Email jarvisassist96@gmail.com and include your order number.